Terms of Service for Dr. Shamu Clinic Assistant
Effective Date: June 01, 2026
Welcome to the Dr. Shamu Clinic Assistant. By interacting with our automated WhatsApp booking bot or using our website scheduling system accessible via https://drshamu.com, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By sending messages to our automated assistant or scheduling an appointment through our system, you signify your acceptance of these Terms of Service. If you do not agree to these terms, you should discontinue use of the WhatsApp bot and schedule appointments by contacting our clinic via traditional phone or email.
2. Description of Service
The Dr. Shamu Clinic Assistant is an automated scheduling tool designed to help patients check provider availability, book clinic appointments, receive automated reminders, and manage booking logistics over the WhatsApp messaging network.
3. Medical Disclaimer (Not for Emergencies)
CRITICAL NOTICE: The automated WhatsApp assistant is strictly an administrative scheduling application. It does not provide medical advice, diagnosis, treatment, or clinical triaging.
- Do not use this automated bot to describe urgent symptoms or seek immediate medical help.
- If you are experiencing a medical emergency, please visit the nearest hospital or contact local emergency services immediately.
4. User Responsibilities
When using our automated assistant, you agree to:
- Provide accurate, current, and complete personal information (such as your full name and contact details) when requested.
- Use the service exclusively for legitimate scheduling purposes.
- Refrain from spamming, transmitting malicious scripts, or attempting to exploit the conversational state engine of the bot.
5. Cancellations and Rescheduling
Appointments booked through the automated assistant are subject to clinic availability. While our backend system synchronizes automatically with our internal calendars, we reserve the right to manually reschedule or cancel bookings due to unexpected provider conflicts. In such cases, you will be notified via WhatsApp or direct phone call.
6. Limitation of Liability
Because this service relies on third-party networks (including Meta Platforms/WhatsApp and external hosting servers), Dr. Shamu Clinic cannot guarantee 100% uninterrupted uptime or flawless delivery of every automated text message. We are not liable for any booking issues arising from network delays, message drops, or server technical downtimes.
7. Contact Information
If you have any questions regarding these Terms of Service or need to resolve a scheduling conflict manually, please reach out to our administrative team at admin@drshamu.com.